Customer Service 101 with Naz Soleimany of Lilly’s Mobile Dog Grooming

Summary

In this episode of The Daily Groomer, I chat with Nazanin Soleimany from Lily's Mobile Grooming. We dive into her innovative approach to transparent pricing, the essence of over-communicating with clients, and the importance of professionalism in mobile grooming. Nazanin shares insights on building trust, developing a strong brand, and empowering staff to handle any situation. Join us as we explore how to balance quality customer service with scalable business practices, ensuring every furry client and their owner feel valued and cared for. Tune in for a masterclass in pet grooming excellence!

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Timestamps

03:37 Building Trust and Personal Connections

12:24 How to Prioritize Client Communication in a Busy Grooming Schedule

17:56 Why Setting Expectations Early with Clients Leads to Smoother Grooming Appointments

24:55 The Importance of Clear Upfront Communication on Additional Grooming Fees

31:21 Hiring Gritty and Personable Staff: Streamlining Your Grooming Business with Automation

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