In our latest episode of The Daily Groomer, I’m with my good friend Deidra Propst from Pet Spa Crossville about going through a slower season in business and the tough calls that come with it, like downsizing a team. We get into the real side of losing long-time clients, what it looks like to rebrand and bring in new business, and how to stay grounded when things feel uncertain. If you’re a salon owner dealing with similar challenges, this one will hit home.
10:13 Questioning Grooming Craftsmanship
14:41 Pet Groomer Pricing Discussion
20:10 Adapting to Change in Business
23:42 Get 100 Google Reviews
30:04 Encouraging Pet Appointment Rebooking
36:07 Brand and Experience Define Value
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